Terms and conditions
These terms and conditions, which can be adjusted from time to time, apply to all services, directly or indirectly through partners (airline companies, hotels, cars rental companies) provided online, by e-mail, telephone or any mobile device. By accessing, browsing or using our website and/or making a reservation, you acknowledge that you have read, understand, and agree to the following terms and conditions (including the Privacy statement).
These pages, the information content and infrastructure of these pages, as well as services of online reservation of airline tickets, hotel rooms, cars that are provided on these pages and through this website (“Service”) are owned, operated and provided by OK TRAVEL (“OKtravel.md”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only under the conditions of use listed below.
1. Service description
Through this website, we (OK TRAVEL and its partners) provide an online platform, through which the services of our partners are provided, allowing the visitors of this website to make reservations of airline tickets, hotel rooms, and car rentals. By making a reservation through OKtravel.md website, you enter into a legally binding contractual relationship with our partners. When you make your reservation, we act solely as an intermediary between you and our partners, supplying details of your order to the appropriate partner and sending to you an electronic confirmation of your reservation and payment.
When rendering our services, the given information is based on data provided to us by our partners. They are absolutely liable for updating their information on prices and availability of all data displayed on our website. Whereas we do our best to ensure the quality of services provided, we cannot guarantee the accuracy, completeness, or exactitude of all information, and shall not be liable for any errors (including apparent and typographical), any delays (caused by (temporary and/or partial) breakdown, repair, improvement or maintenance of our website, or otherwise), imprecise, inaccurate or false information or information non-delivery.
Each partner is liable for the accuracy, completeness and correctness of the (descriptive) information (including prices and availability of all data), displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of quality, service level or rating of any partner made available.
Our services are available for personal, non-commercial use only. Therefore, you are not allowed to resell, create external hyperlinks, use, copy, monitor (for example, “spider” and “scrape” programs), display, download or reproduce any part of content or information, software, products or services provided on our website for any commercial or competitive activity or purpose.
2. Service rates and payment
All prices on the OKtravel.md site are listed in the selected currency. The rates for hotels are specified per room and include taxes (which are variable), unless otherwise stated on our website or in the electronic confirmation of reservation. All additional (local, resort, etc.) fees not covered by the contract are paid individually by the customer onsite. OK TRAVEL shall not be liable for customers’ personal expenses.
When making reservation, the payment shall be made in full, within the time limits (from the time of making reservation until issue of reservation confirmation). After making the reservation, a confirmation will be sent to your e-mail. In order to complete the reservation stage, click the button “Reserve” and fill in data on the new page. Also, select method of service payment at this time.
Payment can be made by these methods:
• Cash in our office
• Non-cash settlement requesting an invoice from our managers
• VISA, MasterCard on our website.
In the latter case, you will be redirected to VICTORIABANK page, the first bank of Moldova, realizing the processing of all payment transactions on OKtravel.md website. To protect and encode credit card data upon its transmission, the industry standard in technology, “Secure Socket Layer (SSL)” is used. Thus, all data will be available only to authorized employees of the Bank. In order to complete the process, click the button “Buy”. Otherwise, this reservation is not complete and may be cancelled. Upon successful completion of the transaction, a confirmation will be sent to your e-mail (airline e-ticket, a hotel voucher or car rental voucher).
If your tickets are electronic, you do not need to have a paper ticket for flight check-in - you need to know the date and time of departure. You can find this information in the confirmation in your e-mail. For flight check-in, you need to have an identity document with a photo. If your tickets are paperless, they will be delivered to your e-mail address. The delivery to a P.O.B. is not performed.
Please note that:
• The payment is made in MDL at the rate of the National Bank of Moldova, specified on official website http://bnm.md/.
• Non-cash invoice will be valid for 3 banking days.
• The deadline for reservation payment is determined by the starting date of punitive sanctions. In case of failure to pay reservation 2 days before the starting date of the punitive sanctions, the order will be canceled. All non-refundable reservations (100% punitive), or reservations, the punitive sanctions for which begin on the date earlier the reservation, are confirmed only after 100% prepayment or given the deposit in the amount of the reservation.
• When requesting a visa, the reservation is fully paid until the submission of documents at the embassy. When requesting an invitation for independent visa opening, the invitation will be sent only after the reservation is paid in full.
Currency converter is provided only for informational purposes and should not be regarded as an accurate and current one: the actual prices may vary.
3 . Credit Card
If your credit card was used by third parties illegally or for other purposes, you must report the incident to the OK TRAVEL that issued the credit card (under its terms and procedures established). Also, contact us immediately by e-mail (support@OKtravel.md), and specify “illegal use of credit cards” in the subject line of e-mail message.
OKtravel.md operates with high ethical standards and respects your privacy. Except the cases required and permitted by applicable law, and cases of reporting of your name, e-mail address to process your reservation, we will not provide your personal data to the third parties without your consent. However, we reserve the right to disclose your personal data to our affiliates, including our employees and trusted agents and representatives who have access to this information with our permission, and need to know or have access to this information to provide our services (including internal (audit/regulatory) control) to you. For more information, please check out the Privacy statement section.
5 . Cancellation policy
When making a reservation on the website, you accept that some rates may have special restrictions and terms, for example, the cancellation or return of payment for the reservation. You also consent to the cancellation policy, to the terms applicable in the case of non-use of service and to all additional conditions and terms of service rendering stated by partners. In the event of any eventual changes in your reservation, punitive sanctions may be withheld and you may be also charged for cancellation under these terms.
To return or exchange an order made, you have to contact the OK TRAVEL employees. The return and exchange are performed under the partners’ terms and conditions.
To avoid such situations, we recommend you to read carefully the description and specific terms of the reservation being purchased. For this, click on the link “Check rate terms and restrictions!”
6. Further correspondence
By completing the reservation, you agree to receive an e-mail that we send to you immediately prior to the date of arrival, with information about the appropriate direction, specific data and special offers (including third parties’ special offers to the extent that you have individually opted in for) relating to your reservation and direction, as well as e-mail, which we can send you immediately after the end of your trip, with a proposal to fill in our feedback form on the service. Besides the e-mails confirming the reservation, the information on relevant changes in the reservation or on reservation cancellation, including e-mails with a reminder of an incomplete reservation, messages from our OK TRAVEL or partner, related to your reservation, invitations to give feedback on the service, and e-mails for which you have permitted, we will not send you any other (actual or dead) reminders, e-mails or letters, unless you have opted for them.
7 . Limitation of liability
According to the limitations set forth in these terms and conditions within the limits outlined by law, we are liable only for direct damages actually inflicted, paid or caused by actual default of our obligations when providing our services within the aggregate amount of the total cost of your order, as specified in the electronic confirmation of the reservation (for a single incident or series of related incidents).
Nevertheless, neither our OK TRAVEL nor one of our offices, directors, representatives, employees, affiliates, affiliated partners, distributors, distributors’ affiliated partners, licensees, agents and other companies or persons involved in creating, sponsoring, promoting, and any other support activities of this website and its information content shall be liable within the limits outlined by law for the following: (1) any punitive, special, indirect or further loss or damage, any loss of production, profit, revenue, contract, loss or damage inflicted to the prestige or reputation, and the dissatisfaction of a claim for damage reimbursement; (2) any inaccuracy related to the (descriptive) information (including prices, availability and ratings) presented on our website, (3) services or products offered by the partners; (4) any (direct, indirect, further or punitive) damages, losses or costs occurred or paid by you and arising out of or resulting from use, or failure to use or the outage of our website; or (5) any (personal) injury, death, property damage or other (direct, indirect, further or punitive) damages, losses or costs occurred, or paid by you as a result of (legal) acts, errors, violation, (gross) negligence, willful misconduct, errors, non-compliance, incorrect treatment, default of civil liability and direct debt (fully or partially) by the partner (its employees, directors, managers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other unregulated events.
Unless otherwise specified, all the software necessary to provide our services and/or used on our website and intellectual property rights (including copyright) are owned by OK TRAVEL OK TRAVEL, its suppliers or providers.
To the extent of limits outlined by law, these terms and conditions, as well as the provision of our services are regulated by and performed under the laws of the Republic of Moldova. All disputes arising out of these general terms and conditions and our services provided, should be considered only by the competent courts of Chisinau municipality, Republic of Moldova.
If any provision of these terms and conditions is or becomes inadmissible, outdated, or ceases to be binding, all other conditions of these terms and conditions of use shall be applied. In this case, any invalid provision shall, however, be fully complied with applicable law and you must comply with this condition, despite its inadmissibility, absence of its legal or binding force, given the content and purpose of these clauses and conditions of use.
9. About OK TRAVEL OK TRAVEL
All services provided by OK TRAVEL, which is a private OK TRAVEL, are rendered under the laws of the Republic of Moldova. The physical place of business is located at: str.Puşkin, 30, of.24, mun. Chisinau, MD-2012, Republic of Moldova. License: A MMII Nr. 039350.